Testimonials

08/18/2019 - mshoppel

Bought a home in 2019 in Eldorado Heights, Albuquerque, NM 87111.

We worked with Lisa as a buyer's broker on a home search that concluded in July, 2019. Lisa's referrals were exceptionally positive, and the comments made by her referrals were identical to our experience. Lisa is an experienced professional. She is not "salesy" or pushy. She is patient and a  listener; she will help you find what you're looking for. She is organized and diligent: she will stay on issues until they are resolved, and keep the process moving forward. She is an efficient and effective negotiator with seller's agents. She knows the tools of her profession, i.e. how to quickly obtain and present real estate data (comps, etc.) needed by buyers -- most of which are only available to agents and brokers in NM. She has a sharp eye when viewing homes: she will raise potential concerns that she notices. She is both knowledgeable and fluent with the various types of contracts and agreements (and there are many) that can come into play during the buying process, and can quickly convey the meaning behind the legalese. Given her experience, she's developed her own tools and resources to simplify and streamline the buying process, including customized timelines/due dates for meeting deadlines, along with an array of professional contacts she's worked with through the years (inspectors of all kind, appraisers, title companies, etc.) with whom she has relationships, and all of which are valuable. We give her our highest recommendation.

08/18/2019 - mshoppel

Bought a home in 2019 in Eldorado Heights, Albuquerque, NM 87111.

07/24/2019 - kateandstuart2017

Bought a Single Family home in 2019 in Pueblo Alto, Albuquerque, NM.

Our experience with Lisa Hebenstreit (buyer broker) exceeded our expectations. Throughout the home buying experience, Lisa’s professionalism reassured us that having a caring, responsive, and detail oriented broker was crucial for our successful home search. As first-time homebuyers, we often felt  overwhelmed by real estate lingo, timelines, fitting home viewings into our schedule, and educating ourselves about the financial commitment we were about to embark on. Lisa provided guidance through all of the stressors we encountered, and made the process smooth, successful, and exciting. We always felt comfortable reaching out to Lisa with any questions, and she always had an answer for us. Her responsiveness is incredible. We always had pertinent questions answered quickly, or an update that she was researching our question and would get back to us as soon as she had an answer. Here is an experience we had with Lisa that we feel proves her value as a broker. We decided to put an offer on a house. The house was competitively priced and wouldn’t last long so we needed to act quickly. We called Lisa and within the hour, we were face to face at a casual place. Within that short time, Lisa prepared all documents and prepared to walk us through the process. We met for 3 hours. She walked us through each page of the offer and we asked questions about almost every page. So, within 4 hours, we had decided to put an offer in on a house and were confident with all terms within our offer. To us, that knowledge proved invaluable for the entire process. Lisa made an intimidating process easy, and made sure we were certain we knew of everything we were signing up for. In the age of digital document signing, we find it common to breeze through signatures without ever having the luxury of an expert explaining the nuances of the contracts. Lisa is precisely the expert we hope everybody has the opportunity to partner with. Our experience with Lisa was fantastic. We know that even after we’ve closed, Lisa is still a resource for us. She’s recommended contractors, stores, and services for all of our moving needs. We hope anybody buying a house in Albuquerque has the opportunity to work with Lisa! She earned our highest recommendation because of her dedication to making sure we found a home that was right for us.

07/24/2019 - kateandstuart2017

Lisa was wonderful to work with and I highly recommend her! As first time homebuyers, there was a lot that my husband and I didn't know, but Lisa was there with us every step of the way. She kept us informed, answered all of our questions, and helped to point out things that we should be paying  attention to in homes we viewed as well as details of the contracts and other paperwork that we otherwise might have overlooked. Her attention to detail helped me to feel reassured about the whole process.

Rachel

11/12/2018

Working with Lisa was such an amazing experience since we were in Colorado and the home we were buying was in New Mexico! The logistics of buying a home in another state can be a challenge but everything went quite well! I would recommend Lisa to anyone. Lisa’s attention to details is beyond  impressive.

Michael

11/6/2018

I found Lisa after firing two real estate agents who were supposed to be working in my "best interest" as a buyer. Lisa was honest, intelligent and highly experienced. She outlined the path at the start of each phase in the process, and took the time to answer all my questions. She is a true  professional, and I highly recommend her.

Robert

10/13/2018

We trust Lisa and she’s a stickler for the details! From the get go, we knew Lisa had our best interest at heart when it came to buying our next home! Truth be told, we were surprised with how she pointed out things that were wrong with our future home choices (as well as the benefits), but  that’s just the honesty and frankness you are going to get with Lisa. She views homes every day and it was nice to know we could learn from her experience! We truly felt she wanted us to find the BEST home for us rather than just finding us a home! We are also busy people, so we knew we could rely on a phone call or a reminder text to make sure things were taken care of before closing! She is just really great at crossing the t’s and dotting the i’s when setting up all the appointments, following through with the inspection team, and negotiating with the sellers! For example, she sent us Excel docs outlining all the upcoming appointments, attended all inspection meetings, asked questions, made recommendations, and set up follow-up appts when needed. All in all, we knew things would go smoothly because we had her on our team. I would highly recommend Lisa to other friends and family! As a matter of fact, we already have and will continue to do so! Good luck and happy house hunting!

Chris

8/7/2018

She is responsive, efficient, honest, friendly and knows her job. You really could not ask for a better agent to escort you through the process of purchasing a house.

Spiralsquirrel

6/6/2018

It was a great experience working with Lisa Hebenstreit, she was knowledgeable, helpful and she provided the best customer service for purchase of our house.

Ahad

6/5/2018

If you are reading this review, then I was in your shoes 2 months ago. Now, thanks to Lisa, we are living in a great house that meets all our needs. I was an out-of-state buyer and knew very little of the Albuquerque area, but I had a long list of requirements. Lisa went above and beyond to help  us with our move to NM. I almost feel guilty describing everything she did, because it would set the bar too high (I doubt she would want to set that type of expectation for all her clients). Lisa provided us with many options to review online. Then, Lisa spent an entire weekend driving us to over a dozen properties. Lisa assisted us with all of the offer and negotiations, and provided us with expert advice during each step. Lisa got us into the house that we wanted, for a price lower than we were expecting, and a closing date 2 weeks early. Lisa worked great with us. But, come on, we are easy people to work with (yea, right). One thing in particular that really stood out was how well Lisa worked with the seller's agent. This is very important; the better these agents can work together and communicate with each other, the easier the deal is. Because Lisa has such a good rapport with the selling agents, she is able to get the best terms in a timely manner. Did I say we were out-of-state? Yes, Lisa did a bunch of stuff that we could not do because we lived over 1,500 miles away. She was constantly checking on the house, investigating utilities, letting contractors in the house, and overseeing repairs. She did a ton of work for us that is not part of her job responsibilities. If you are reading reviews of Lisa because you need an agent to buy a house in NM, then you may notice that she has many 5 star ratings. We noticed the same thing, and now we know why...

DLBCC

6/4/2018

Lisa was very helpful in the purchase of my house. I was very specific in the area I wanted to buy and had a few homes I wanted to look at right away. She was quickly able to provide listing information and schedule viewings. Lisa explained the offer and purchase process with me before we put  an offer on one of the houses which made the process easy. During the purchase of the house she was very thorough, accommodating and helpful! Thanks Lisa!

12/20/2017

Lisa set up our FLEXMLS account, arranged viewings of the condominiums we selected and pointed out items that we needed to be concerned about for negotiations. She is very thorough and efficient. After the work she did finding us a place for our Daughter, there was no way we were going to go with  another Real Estate Agent.

Pat

11/29/2017

We loved working with Lisa Hebenstreit, from the moment we arrived in Albuquerque, NM until closing on our new home. In addition to being energetic, friendly and personable, she is highly professional, knows the real estate market, and worked tirelessly as our buyers agent in finding us the best  quality home to meet our needs. Lisa addressed all our concerns, answered our bottomless list of questions, provided us with expert contacts, etc. all attesting to her attention to the many details involved in making a home purchase. Her tact and negotiation skills in working with sellers agents is superior, and really helped us get the house of our dreams! For anyone purchasing a home in the greater Albuquerque area, and are looking for a savvy and professional buyers agent, Lisa Hebenstreit is the perfect choice.

Barb

10/20/2017

Lisa is very knowledgeable and patient buyer's agent. After spending several days with her, we had to return home. The next day we saw an attractive listing and she viewed it for us and videoed it live. We made an offer and it was accepted. There are not many Realtors we would have trusted in that  way. If you are looking for a buyer's agent, she's the best!

Alex

5/18/2017

Great agent to help in buying a home. First and most important, Lisa is a super person. She is a person you can trust to look out for your interest and give you honest insight in your quest to buy a home. My wife and I really enjoyed working with her in finding a new home. She was on top of  everything, did good comps and was always fun to be around. She is knowledgable of the market and works well with other agents. We would definitely use her again.

C.B.R.

12/9/2016

Lisa was knowledgeable, insightful and very responsive. She really bent over backwards to help us, taking on numerous small tasks to help make our buying exprience easier and more positive. Before AND after the sale!

Melody

12/9/2016

Lisa is always responsive to telephone calls and is very knowledgeable about the local real estate market. She is very patient with her clients and listens very well to her clients' input, then presents options that address those requests. We observed that she never tried to sell us on a property  about which we had reservations, even though we may have liked certain aspects of it. We were impressed that her goal was to match us with the home we would feel comfortable in. If she sensed we had reservations about a property, she encouraged us to not settle for something that was less than ideal. The best solution to our housing needs was more important than her immediate commission. That is a rare quality. We highly recommend Lisa's services if anyone is in need of a realtor that truly puts the client first.

Joe

10/14/2016

Great realtor. Worked with us through many listings. Understood our situation and was willing to stick it out to get things done. Could not recommend a better person to work with.

J.M.

9/17/16

There aren’t enough great words to properly describe Lisa and her expertise. As a first time homebuyer, I found Lisa from the reviews on Zillow. One phone call to her sealed the deal, she was for me. Lisa helped me through a whole year of waiting on a short sale for my house. It was not easy since  their lender was in Florida. She never missed an extension deadline, and always kept me up to date on the latest (or lack thereof) activity. Lisa is extremely professional. The first offer I ever put on a house, Lisa asked me if I had earnest money. She did not bat an eye or laugh when I asked “Who’s Ernestâ€�? I consider myself lucky to have found someone like Lisa to represent me. She truly is a wonderful person. Thank you Lisa!

Pam

8/4/16

We just moved in to our beautiful new home with Lisa as our realtor and I keep thinking how there would have been no way to do this without her. We have three kids and my husband and I have both have busy careers with no extra time or vacation during the home buying process. Lisa literally took  care of everything and more. She knocked on neighbors doors with me to find out about safety and some questions I had. She is incredibly knowledgeable, professional, and delightful to work with. She has good relationships with several different types of inspectors, etc. and they have told me individually that she is the easiest person to work with. Lisa also helped us buy our first home seven years ago, before we had kids and while we were in school and on a tight budget. It took us longer to find a house then, and she was respectful and generous as always. Both times she helped us buy our house she understood our needs right away and made everything as easy as possible. She also helped us get the best deal while making sure the houses were safe and all bases covered. It seems like everyone already has a realtor that someone else has recommended, but I promise she is the best!

4/18/16

My home buying process was an adventure, with a few unexpected twists and turns. But Lisa was always organized, punctual and knowledgeable. More than that, she really seemed to care and respect myself and my family. I love my new house and I would be more than happy to recommend Lisa to any new  home buyer! 

AUWOW1979

3/31/2016

I have bought several homes from various realtors over 35 years and Lisa is the best I have ever worked with. She made a time line immediately of how the items would come up and when they needed to be accomplished by. She attended every house inspection, of which there was several, with us  and came to the closing. Even after we closed the house, she called 10 days later to see if all was going well. I have already recommended her to a close friend without hesitation as I know she will do them a great job.

Dan

3/30/2016

Lisa Hebenstreit is phenomenal. Her expertise in real estate is wide ranging: Albuquerque and New Mexico real estate, state and local laws, specific building codes, housing market trends, home construction, and how to spot a good investment. She is very detail-oriented and thorough in her work. No  detail is overlooked, no matter how small. I have used a buyer's broker in the past with good success. I like the fact they work for me, not the seller. They are looking out for my interests exclusively. However, I never expected the level of commitment and service Lisa provided. As my wife and I visited various properties, Lisa very astutely pointed out signs of neglect or potential problems. Her keen eye and knowledge of home construction was very helpful to us in choosing the right home. Once we made an offer on our chosen house, Lisa was our advocate and watch-dog. Not only did she stay on top of all the closing details, but she recommended inspections and repairs we had not even considered. At times, I was ready to just be done with the process, but Lisa encouraged us to continue to negotiate until everything was resolved. Although Lisa is a kind, gentle person, when it comes to real estate details she is like a pit bull. She will not let go of something until it is completed properly. We could not have bought our home without Lisa. Thanks to her efforts, we now have the home of our dreams

Brea

1/31/16

Lisa helped us locate a home and negotiate a good deal in a tight time frame. She provided us with great information on home prices and value comparisons, and was very attentive to any prospective problems as we evaluated homes.

Mark

11/12/15

There aren't enough superlatives in my vocabulary to describe how amazing Lisa is, as a real estate broker! She is on top of everything that needs to be done and is truly the most efficient professional I have ever worked with. We spent a weekend looking at homes with Lisa and she was incredibly  organized, knowledgeable and fun to be with! She was extremely patient with us, even when we were worn out from two days of visiting homes and couldn't think clearly anymore. Once we found the home we wanted, Lisa masterfully orchestrated everything that needed to be done. I never worried for a second about missing anything because she demonstrated over and over again that she had everything under control. If you need a broker in the Albuquerque area, you can feel completely confident in choosing Lisa. She is phenomenal!

Suzanne

10/29/15

It's been two and a half months since my fianc� and I moved into our home that Lisa helped us find and buy. We wish to say that Lisa is an amazing person, as well as the best professional agent we could have hoped for. Lisa assisted us through each step of the process, tactfully telling us about  the ins-and-outs of each step, yet also giving honest feedback that allowed us to think and feel that we always had the best, sound advice. We can't recommend Lisa enough. We feel fortunate and blessed to have had Lisa work with us. Oh, and we think she helped us score with getting instant equity as soon as we signed the papers. She's too modest to say so, but she was instrumental in negotiations which turned in our favor. Thank you, Lisa.

Natalie

10/11/15

Lisa served as both buyers agent for the home I purchased. I listed with her for sale by owner and she was the agent that placed my home on multiple listing for me. She is very knowledgeable about what is needed on both sides and extremely responsive. I would give her an A+ for both transactions.

Mark

8/24/2015

Bought home in 2015

 

I can honestly say Lisa has been the most professional and organized real estate person I've ever worked with! I felt she was like a 'friend' in addition to being such a great representative of the real estate business. What a joy to work with someone like Lisa. She should be awarded a GREAT BIG GOLD STAR for being the Realtors' Realtor!!!
Thank you Lisa!!!

Kate

7/2/15

As a first time home buyer, I couldn't have asked for a better realtor than Lisa. She was trustworthy, knowledgeable, and patient. I didn't know much about buying a house when I started my search. I had nothing but questions. Lisa was always willing to answer them. If she didn't know the  answer, she was quick to find out for me. It was a comfort to have such an experienced realtor working for me. Lisa wanted to find me the right house, not just a house. She didn't care if it took 1 month or 6, if we looked at 10 houses or 100. She never pressured me. She always gave honest feedback. She understood how monumental a decision buying a home is, and wanted to make sure I ended up completely satisfied with my purchase. That is exactly what happened. I would highly recommend Lisa to anyone who is looking to purchase a home. 

I had the pleasure of working with a professional, lights-on, positive, beautiful women who is Lisa Hebenstreit. This beautiful lady put at ease every single time things got wild. (Which I learned Throughout a home process this is normal) and I was the lucky one whom had the help of an amazing  Realtor Lisa Hebenstreit Who was there every second of the process while holding on tight, by believing in me that it was going to happen, because there were days that I wanted to give up and shoot the deal. She brought up my spirits every single time. You need a realtor, she is the one you gotta get in touch with one word to describe her would be, AMAZING!! 

Sadaf

3/19/15

Bought home in 2015